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Beskrivelse
Ofte stillede spørgsmål
- Hvilke betalingsmetoder er tilgængelige på Joom?Joom understøtter et bredt udvalg af lokale og internationale betalingsmetoder for europæiske købere, herunder debet- og kreditkort (Visa, Mastercard, Maestro), PayPal, Apple Pay og Google Pay, samt landespecifikke muligheder såsom Klarna, BLIK, Multibanco, MB WAY, SEPA og Giropay. De tilgængelige muligheder vises ved kassen og varierer efter land.
- Kan jeg betale for et dyrt køb i rater eller senere?Ja, buy-now-pay-later tjenester såsom Klarna og Scalapay er tilgængelige for nogle højere værdikøb, afhængig af dit land, ordrebeløb og leverandørens vilkår.
- Kan jeg spore min ordre?Ja. Du kan følge leveringsstatus i Joom-appen eller på hjemmesiden, som opdateres i takt med at pakken bevæger sig.
- Hvad sker der, hvis min ordre ikke ankommer?Hver ordre er dækket af Joom Leveringsgaranti. Hvis din ordre ikke ankommer inden for garantidatoen, der vises i din ordredetaljer, kontakt Joom support, og vi udsteder en fuld refundering.
- Er det sikkert at betale på Joom?Ja. Joom bruger et sikkert betalingssystem, og sælgeren får ikke betaling, før du har modtaget din ordre, hvilket tilføjer et ekstra lag af købsbeskyttelse.
- Hvad hvis min ordre ikke ankommer, eller produktet ikke er som forventet?Hvis din ordre ikke blev leveret, kom frem beskadiget, eller ikke stemmer overens med beskrivelsen, kontakt Joom-support — en fuld refusion kan gives i disse tilfælde.
- Hvordan anmoder jeg om en refusion?Åbn den relevante ordreside og kontakt Support Chat, som er tilgængelig på hjemmesiden og i Joom-appen. Beskriv problemet og følg supportens instruktioner.
Anmeldelser
I ordered a pair of shoes of the V-train model, but I received the V-Trail model instead.. There is an error on your website regarding the name of this product, which also led to an error in the shoe size received. Therefore, the product delivered absolutely does not match what I wanted to buy.. As the product is non-compliant, I request a full refund for this order.
Iron didn't work and I did not recie e the sandles but joom keep saying I did and case closed they were expensive for what they were and I paid and didn't get them I have been messaging customer care ever since and all I get is automating service and repeat questions but no answers I find it all rude and to be honest they stole my money
There is no height increasing sole eventhough thats how it is described. The shoes are flat so basically you can get these shoes anywhere. The only thing that would have made these shoes stick out from other similar shoes would have been The inner height increasing sole but since that was not the case. I would not recommend these shoes.
I always take a 43 regardless of the shoe store. These are too short (for me, it's a size 42) please, how to proceed to send them back to you? shoes much too small .... can you give me your address for the return. Thank you cordially Mr DIDIER Herbert
I am surprised, I waited very long for the goods! They were delivered to me today and unfortunately not the shoes I bought!!! I am very sorry. I wanted to order other things too, but in this case I will resign, because the waiting time is long, and the most important thing is that I might get different accessories again!!
I ordered the shoes in brown (they weren't sold out at the time). They were delivered in white. Unfortunately, they are much too small. I have a EU size 37 and ordered a 38. I can't even get into the shoe. I think I need at least a size 40!
What's long is the delivery, ordered on October 25th, arrived on November 13th. You need to plan ahead if it's a gift. After that, the quality is pretty good, delivered in the box with the brand name on it, the package was well-wrapped.
Very pretty flat sandals in fishnet and elastic around the ankles, ideal for sunny days. 👍💞 Unfortunately, the model received is covered in rhinestones and does not match the one ordered. 🤣😨
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Stort størelsesudvalg: 35, 36, 37, 38, 39, 40, 41, 34
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