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⚠️ WARNING! SCAM ALERT! DO NOT BUY FROM THIS SELLER OR TRUST THIS PLATFORM! BEWARE! I strongly advise everyone to stay away from this seller and this platform. My experience has been absolutely outrageous, and I consider the way my case was handled to be nothing short of a scam! I ordered a pair of Nike shoes from this seller. When they arrived, they were far too small — approximately 1.5 sizes smaller than expected. I have never had problems with shoe sizing before, and I almost never return shoes. However, these were simply impossible to wear. I requested a return, only to discover that CUSTOMERS HAVE TO PAY FOR RETURN SHIPPING EVEN WHEN THE PRODUCT DOES NOT FIT! In my case, shipping the shoes back from Portugal cost me €20 out of my own pocket! Despite this, I followed every single instruction. I returned the shoes, provided the shipping receipt, uploaded a photograph of the receipt, and submitted pictures of the properly packaged parcel — exactly as requested. And what happened next? They claimed that I had not provided sufficient evidence and told me I would have to wait until the seller received the returned package before they could issue my refund.. THE SELLER RECEIVED THE PACKAGE — AND THEN THEY REFUSED TO REFUND MY MONEY! Their excuse? They claimed that the return deadline had expired! THIS IS COMPLETELY FALSE! I shipped the package back immediately, and it was delivered within just 10 days, well within the required timeframe. So let me get this straight: I paid for the shoes, paid another €20 to return them, followed every instruction, provided photographic evidence, and returned the product on time. Now the seller has both my money and the shoes, while I am left with absolutely nothing! HOW IS THIS ACCEPTABLE? To make matters even worse, this platform provides virtually no way to contact a real person. No accessible manager, no proper customer support phone number, no direct email address, and no meaningful assistance when something goes wrong. THIS IS AN ABSOLUTE DISGRACE! In my opinion, this is fraudulent treatment of customers. The seller has received the returned merchandise and is refusing to return my money based on an excuse that directly contradicts the delivery timeline.. I FEEL COMPLETELY SCAMMED AND ROBBED! I am sharing my experience to warn other customers before they lose their money too. DO NOT BUY FROM THIS SELLER! THINK VERY CAREFULLY BEFORE PURCHASING ANYTHING THROUGH THIS PLATFORM! A platform that allows this kind of treatment and leaves customers without effective support does not deserve their trust. I DEMAND A FULL REFUND AND AN EXPLANATION FOR THIS UNACCEPTABLE SITUATION!

Normally I don't leave reviews but I want to say a few words in this case, also to help with the purchase those who, like me, were a bit in crisis. I ordered the shoes without first checking the reliability of the site and seller well, discovering only later the rumors and the alleged unreliability of the site, as well as the dubious return policy etc, so I was a bit worried. The fact is that the shoes arrived and are perfect, the quality is perceived by holding them in your hand and wearing them, robust materials, good smell, good clean stitching, heavy…in short, original. The shoes also arrived with the certification from Poizon (an online site for product verification) and even upon a second verification, they turn out to be original. The size is perfect, the shoe probably fits slightly tight, but for me who normally wears a 43 these fit snugly and are great, if a 43 already fits snugly maybe I recommend half a size up. The shipping was incredibly fast, 10 days in total, of which once they arrived in Italy it only took 2 days to be delivered to me. So in summary quality retailer and shipping Top! I saw that there are many bad reviews and alleged fake articles, but the idea I got is that there are definitely products (the most famous ones) of which many replicas circulate and it is much easier to get scammed, whereas more niche products like this one are not replicated, or not so frequently. Therefore thank you Joom and DropZone top shoes and top service Price slightly above that of StockX but with the possibility of deferred payment so excellent

You sent me Converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of Converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer to voice their concerns and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for.. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligatory duties to accept accountability for the small insignificant gripes that customers have because the stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

You sent me Converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of Converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer to voice their concerns and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for.. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligatory duties to accept accountability for the small insignificant gripes that customers have because the stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

Dear Customer Service, I am writing to express my dissatisfaction with the condition of the Nike trainers I have received. I was quite surprised to receive a product with a level of finishing that, in my opinion, does not meet the quality standards I would expect from a brand such as Nike. I am a footwear designer and work with this type of product on a daily basis, so I am very familiar with footwear construction and quality standards. For this reason, I do not believe that the condition of these trainers reflects the level of quality that Nike intends its customers to receive. As you can see in the attached photographs, there are visible traces of adhesive in several areas of the shoes, both yellow and black. In addition, some of the stitching is defective, with the fabric appearing to be forced and poorly finished.. There is also a noticeable asymmetry between the two shoes when they are placed side by side, particularly in the wave-shaped panel on the side. This difference is clearly visible and further indicates a lack of consistency in the manufacturing and finishing process.. Considering all of these issues, I would therefore like to request a full refund for my order. I also expect the return shipping costs to be covered by Nike, as the product I received does not meet the expected quality standards and the return is therefore not due to a change of mind or personal preference.. I would appreciate your assistance in resolving this matter and look forward to receiving confirmation of the refund procedure. Thank you in advance for your attention. Kind regards,

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them.. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period.. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim.. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.

I ordered the item in size 41, unfortunately they didn't fit and were too small. I therefore wanted to return them and ordered them one size larger. With any normal mail order company, a free return would have been offered in this case, as it can always happen that shoes don't fit. Not so with Joom, before they would even tell me the return address, I had to take photos of the shoes from all possible angles (see photos), then I received the address (Hong Kong!...although I don't believe that the shoes were really sent to me in Germany from Hong Kong) and it was offered to me to return the item on the condition that I do NOT send it via DHL and bear the costs (including customs duties) myself...the customs duties amount to 50 euros in this case! Upon repeated inquiry as to whether Joom could not accommodate me in this case - especially since I had already ordered a new pair in size 42 from Joom - the AI chatbot, of course, only referred to some regulations. I can therefore only strongly warn against ordering anything from Joom if you are not 100% sure that the size fits. The customer service is also abysmal. I will never order there again.