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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
- Is this product guaranteed authentic?Yes. This product is sold by Drop zone, an established seller of authentic branded products.
- What condition is this product in?This product is new and sold in its original packaging.
Reviews
The fabric is good for winter but I ordered the L size thinking it might be regular fit. Unfortunately it was way too big. I would advise purchasing your usual size on t shirt or a size less if you tend to use baggy clothes
Need to return as it’s too small. For exchange or refund but can't find any button to request
Great item, been after this United jumper for a long time, the quality is amazing!!
Waiting for reply as I’ve sent the item back for refund
Item very small and also marked not happy
Thankyou again 👍.
I ordered the jersey in size L. Unfortunately, the Chinese/Asian size L runs significantly smaller and, in my opinion, corresponds more to a European size M.. The size is also on the jersey. In Germany, it would correspond to M. Therefore, unfortunately, the jersey does not fit me.. The quality of the jersey, on the other hand, is (very) good. After a more detailed personal examination of the labels, item number, and product features, I assume it is genuine merchandise for the Chinese/Asian market. The item number KA1957 and the product data match.. When scanning the QR code, I initially received a security warning from Safari. However, upon further inspection, this seems to be related to a certificate problem with the accessed page and is not an indication for me that the jersey is not original.. Unfortunately, I have to return the jersey because the size does not correspond to the European size L I expected. I have no complaints about the quality of the jersey itself.
I have the same model in size M and bought this one in size L. Supposedly it should be bigger, right? Well, no, it turns out it's smaller. I looked at the labels to see if there was a mix-up and it was a size S but no, the label says L, which makes me think that this product does not conform to the sizing of the Adidas brand, and this is what I can comment on. A little disappointing, although the rest is identical quality to the one I have.
Nike Slim Fit Mock Neck Long Sleeve T-Shirt Men tops HV1405-010 — buy online with free worldwide shipping!
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Wide size range: L
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